Privacy Policy

We are committed to the care and improvement of human life. Part of that commitment includes protecting your Personal Information (defined below). We maintain information confidentiality and comply with applicable regulatory requirements. This privacy policy (“Privacy Policy”) covers our online privacy practices with respect to the use and/or disclosure of information we may collect from you when you access or use our website (“Website”), Portals (as defined below), and any other websites or applications we may provide that link to this Privacy Policy (collectively, our “Services”). The Services are provided by Preventative Healthcare Solutions & its Affiliates, the Website owner identified on the Website homepage (“we,” “us,” or “our”). This Privacy Policy does not apply to information collected through other means, such as by telephone or in person or by other third parties that are not part of our Services. Please review our privacy practices, email our privacy team or write to us at the address below if you have any questions.

Preventative Healthcare Solutions & its Affiliates Attention: Privacy Requests: 32 Office Park Dr, Suite 213, Hilton Head Island, SC 29928

This Privacy Policy does not apply to information that would be considered “Protected Health Information” under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”). Preventative Healthcare Solutions & its Affiliates’ use and disclosure of Protected Health Information are set forth in the Preventative Healthcare Solutions & its Affiliates Notice of Privacy Practices, which can be accessed at the bottom of the facility website.

Information Collected through the Website

Our Website may include pages that permit you the opportunity to provide us with Personal Information about yourself. As used in this Privacy Policy, “Personal Information” means any information that may be used, either alone or in combination with other information, to personally identify an individual as defined by applicable state laws as noted below. We collect certain information, including Personal Information, from and about our Website users in three ways:

Directly from you;
Directly from our web server logs; or
Cookies and web beacons.

Information Provided by You

We and our service providers collect Personal Information through online forms to provide certain features of the Services to you. For example, if applying for a job through the Website, we may request you to fill out a form with information such as your name, email address, phone number, and work experience. If you do not provide the information required to submit the forms, we may not be able to provide you with related features and services. In some cases, you may have the opportunity to enter into our secure forms any content that you choose. You are responsible for such content, and we reserve the right to use such content as part of our Services.

Web Server Logs

When you access or use our Services, we may track information to administer our Services and analyze its usage. Examples of information we may track include, without limitation:

Your Internet protocol address;
The kind of browser or computer you use;
Number of links you click within our Services;
State or country from which you accessed our Services;
Date and time of your visit;
Name of your Internet service provider;
Third party websites you linked to from our Services; and
Pages or information you viewed on our Services.

We use this information to analyze and improve our Services, monitor traffic and usage patterns for information security purposes, and to help make our Services more useful.

Cookies and Web Beacons

A “cookie” is a small text file that may be transferred to your computer’s hard drive to personalize our services for you and collect information regarding the usage of our Services. Each computer is assigned a different cookie that contains a random, unique identifier. Our Services may use two different types of cookies: a “session” cookie, which is required to track a user session and expires shortly after the session ends, and a “persistent” cookie used to track unique visits to the Portal, how the user arrived at the Portal (e.g., through an email link or from a referral link), and the type of user (patient, provider, consumer, etc.). To prevent users from being counted twice, this cookie can “persist” anywhere from six months to two years.

Your browser software can be set to warn you of cookies or reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help” section of the toolbar. If you reject our cookies, this may disable some of the functionality of our Services, and you may not be able to use certain services.

Cookies, to the best of our knowledge, cannot be used to run programs or deliver viruses to your computer. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page or navigate within a website, a cookie helps the website recall your specific information on subsequent visits. This simplifies the process of delivering relevant content and eases website navigation by providing and saving your preferences and login information, as well as providing personalized functionality.

We use Google Analytics, a web analytics service provided by Google LLC, on our Site to help us analyze the traffic and user activity on our Site. Please see Google’s Privacy and Terms for more information on how Google Analytics processes Personal Information. By using a browser plugin provided by Google, you can opt out of Google Analytics for the web.

We may display content from third-party platforms or services that allow you to view their hosted content directly from the pages of our Site and interact with them. For example, we use YouTube, a video sharing and social media platform provided by Google LLC, to embed video content on our Site. Google’s Privacy Policy explains how YouTube/Google treat your personal data and protect your privacy when you provide your personal data in connection with your access and use of their services.

Some features of our Services, such as social media widgets that allow you to share content, may use cookies or other methods to gather information regarding your use of the Services and may combine this information with any Personal Information about you that they may have. The use of such information by a third party depends on the privacy policy of that third party.

A “web beacon,” “clear GIF,” “web bug,” or “pixel tag” is a tiny graphic file with a unique identifier that is similar in function to a cookie but allows us to count the number of users that have visited certain pages or screens of our websites and help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, web beacons can tell the sender whether and when the email has been opened. In contrast to cookies, which may be stored on your computer’s hard drive, web beacons are typically embedded invisibly on pages or screens. We may use web beacons in providing the Services.

We reserve the right to share aggregated site statistics monitored by cookies and web beacons with our affiliates and partner companies. We treat the information of everyone who comes to our Services in accordance with this Privacy Policy. We do not honor Do Not Track (DNT) requests.

To determine whether any of our third-party service providers honor DNT requests, please read their respective privacy policies.

Control of Cookies

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site. For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

Geolocation Data

We do not collect precise information (e.g., GPS data; latitude and longitude) concerning the location from which you access our Services, but we collect information on your region or postal code to help us gather information useful for improving the relevance of our content and securing our Services.

Third-Party Advertising

We may allow third-party advertising companies to serve ads when you access or use our Services. These companies use non-personally identifiable information regarding your access and use of our Services and other websites, such as pages viewed, date and time of your visit, and the number of times you have viewed an ad (but not your name, address, or other personal information), to serve ads to you on our Services and other websites that may be of interest to you. In the course of serving advertisements to our Services, our third-party advertiser may place or recognize a unique cookie on your browser. In addition, we or other third-party advertisers may use web beacons to help manage our online advertising. This allows us or a third-party advertiser to learn which banner ads bring users to our Services.

We use Google Ads, the Google Marketing Platform, and related marketing and advertising services provided by Google, LLC in connection with our Site and general corporate advertising and marketing operations for purposes of, among other things, online advertising, which includes remarketing, re-engagement, or similar audience and advertising and marketing features. You can control the information Google uses to show you ads by changing your Google Ad Personalization Settings. Additionally, you can learn more about Google ad personalization and additional controls available to you by visiting Google Ad Help.

We use Twitter Ads, an advertising and analytics service provided by Twitter, Inc., in connection with our Site to run advertising and marketing campaigns on Twitter. You can opt out of Twitter’s interest-based advertising through an applicable opt-out mechanism specified by Twitter.

We use Facebook Ads and related services provided by Facebook, Inc., in connection with our Site to run advertising and marketing campaigns on Facebook. Facebook’s Cookie Policy explains how Facebook uses data to show you ads and how you can control usage.

You can learn about additional steps that you may take to opt out of interest-based advertising when browsing the web by visiting the National Advertising Initiative (NAI) Consumer Opt-Out.

Information Collected through the Portal

As a service to its customers, we may also provide Portals to offer some customers secure, private access to their records at our facilities, as well as certain internet-based services that may include, among other things, assistance in finding a doctor, assistance in scheduling appointments, the ability to register for classes and procedures, the ability to make payment for medical services rendered, and access to health and patient education materials and secure messaging (“Portal”).

The Portal can provide you with access to some of your medical records. When you seek access to those records on the Portal, we need to confirm your identity, so we ask you for information such as your name and email or physical address and other information such as your date of birth (which we may also use to make sure you are eligible to use the Portal in accordance with the Terms) and the answers to “secret questions” to which only you know the answers. This information may be used to help administer your user account and in managing your account. We may need to ask you for the information again when you sign in from a new device.

We may ask for information about your location and medical needs to assist with finding a physician, and may collect and pass on information (which may include, where relevant, health information such as your patient history) to assist you in scheduling appointments, registering for procedures, and registering for classes.

The Purposes for Which We Use Personal Information

If you submit or we collect Personal Information through our Services, then such Personal Information may be used in the following ways:

To provide, analyze, administer, and improve our Services.
To contact you in connection with our Services and appointments, events, or offerings that you may have registered for.
To identify and authenticate your access to the parts of our Portal or other password-protected Services that you are authorized to access.
To send you surveys.
For recruiting and human resources administration purposes.
To protect our rights or our property and to ensure the technical functionality and security of our Services.
As required to meet our legal and regulatory obligations.

Please contact our appointed EU representative if you have questions about or need further information concerning the legal basis on which we collect and use your information. If you are a resident of the European Economic Area, our legal basis for collecting and using the information described in this Privacy Policy will depend on the information concerned and the context in which we collect it. We collect information from you:

Where we need it to perform our contract with you (i.e., our Terms).
Where the processing is in our legitimate interests such as securing and improving our Services.
Where the processing is for the provision of healthcare or the management of healthcare services.
If we otherwise have your consent.

If you are a resident of the European Economic Area and you have questions about or need further information concerning the legal basis on which we collect and use your information, please contact our appointed EU representative at the DPO Centre.

How We Disclose Personal Information

We do not sell, lease, rent, or otherwise disclose the Personal Information collected from our Site to third parties unless otherwise stated below or with your consent.

Our Third-Party Providers: We transfer Personal Information to third-party service providers to perform tasks on our behalf and to assist us in providing our Services. We use commercially reasonable efforts to engage only with third-party service providers and partners that post a privacy policy governing their processing of Personal Information.
In the Event of Merger, Sale, Divestitures, or Change of Control: We may transfer or assign Personal Information to a third-party entity that acquires or is merged with us as part of a merger, acquisition, sale, or other change of control.
Other Disclosures: We may disclose Personal Information about you if we have a good faith belief that disclosure of such information is helpful or reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request; enforce our terms of use; detect, prevent, or otherwise address fraud or security issues; or protect against harm to our or third parties’ rights, property, or safety.

In addition to the uses and disclosures of information outlined above, if you use the Portal, your information may also be used and disclosed as follows:

Authorized Representatives: If another individual is managing your account on your behalf, as authorized by you or as a personal representative under applicable law, that person can view all Personal Information about you in the Portal.
Healthcare Providers: Your healthcare providers may have access to Personal Information for administrative and healthcare services. We may also use Personal Information to respond to and fulfill your orders and requests.
Partners: We may share Personal Information with marketing, treatment, or health care operations support partners, who are also required to protect the confidentiality of your information. This enables them to send you targeted messages or serve you targeted advertising, occurring with your authorization or otherwise in compliance with HIPAA and other applicable laws.

Information Security

No website can guarantee security, but we maintain industry-accepted physical, electronic, and procedural safeguards to protect your personal information collected via our Services in compliance with applicable law. Please see the Terms of Use available via the Website homepage for more specific information about information security and your responsibilities.

What Can I Do to Protect My Privacy?

Where you use a Portal or other Service that is secured with a username and password, you are also responsible for taking steps to protect the privacy of Personal Information about you. In order to protect your privacy, you should:

Never share your username or password.
Always sign out when you are finished using the Portal.
Use only secure web browsers.
Employ common anti-virus and anti-malware tools on your system to keep it safe.
Use a strong password with a combination of letters and numbers.
Change your password often.

If you share your Portal username and password with another person, this will allow that person to see your confidential medical record information. We have no responsibility concerning any breach of your confidential medical record information due to your sharing or losing your username or password.

Retention of Information

We will retain Personal Information for the period necessary to fulfill the purposes for which it has been collected as described in this Privacy Policy unless a longer retention period is required by law, for security, fraud & abuse prevention, to comply with legal or regulatory requirements, to ensure continuity of services, or financial record-keeping purposes. Where practical, we dispose of certain categories of information, including Personal Information, on a regular schedule.

Third Party Websites and Payments

If you use the Portal to link to another third-party website, you may decide to disclose Personal Information at that website. This Privacy Policy does not apply when you leave the Portal and go to a third-party website from the Portal. We encourage you to read the privacy statements of each third-party website that collects personally identifiable information.

Any payments you may make for services you have found on the Portal (such as enrolling in a class) are made exclusively through a third-party website, the separate privacy policy of which applies, and not through the Portal. We are not responsible for any fees, charges, or actions provided by such a third-party website.

User Communications

Email Communications: Email communications that you send to us via the email links on our Services may be shared with a customer service representative, employee, medical expert, or agent that is most able to address your inquiry. We make reasonable efforts to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry and all applicable laws, rules, and regulations.
Secure Communication: The email functionality on our Services does not provide a completely secure and confidential means of communication. If you wish to keep your communication private, do not use our email.

Your Rights

Access and Amendment: If you are a Portal user, you may access and amend personal demographic information when logged into the Portal. If you would like to access, amend, erase, export, object to, restrict the processing, or make any other request concerning Personal Information collected via our Services, you may contact our privacy team.
Communications Opt-Out: If you wish to be removed from certain messages, including electronic newsletters, notification of account statuses, and marketing communications, you may request to discontinue future ones. Certain messages may be required by law and will not have opt-out capabilities.
California Direct Marketing Privacy Rights: Under California’s “Shine the Light” law, California residents have the right to request a list of the categories of personal information disclosed to third parties during the immediately preceding calendar year for direct marketing purposes. To request this information, please email our privacy team with a reference to California Disclosure Information.
The California Consumer Privacy Act (“CCPA”) of 2018 as Amended by the California Privacy Rights Act (“CPRA”):
- Right to Know: You may request information about the categories of Personal Information collected, sources, business purposes, third parties disclosed, specific pieces of Personal Information, categories disclosed for a business purpose, and categories sold/shared.
- Right of Deletion: You may request the deletion of Personal Information.
- Right to Correct Inaccurate Personal Information: You may request the correction of inaccurate Personal Information.
- Right to Limit Use or Disclosure of Sensitive Personal Information: You may limit the use and disclosure of your Sensitive Personal Information.
- Right to Opt-Out of Sale or Sharing: You may opt-out of the sale or sharing of Personal Information.
- Right of No Retaliation: We may not discriminate against you for exercising your rights under the CPRA.

You may submit requests for information by completing the Consumer Request Form, emailing us at Personal Information Request, or by calling us at (your contact number). Please note, under California Law, that we are only required to respond to such requests from you twice in a twelve-month period.

Opt-Out Preference Signals: We do honor opt-out preference signals as a valid consumer request to opt-out of the sale or sharing of Personal Information and to limit the use of Sensitive Personal Information. This is based on your device and browser’s settings. One example of an opt-out preference signal is the use of a Global Privacy Control (GPC). GPC is a browser extension that makes it easy for consumers to set privacy preferences for their Personal Information as they browse the web.

Offline Collection of Personal Information: When we collect your Personal Information offline, a Notice at Collection may be provided on a sign-in sheet or available at the entrance of the event. All options will provide information to you so that you can exercise your privacy rights.

Minors: We do not have actual knowledge that we sell or share the Personal Information of Consumers who are less than 16 years of age. However, if we have actual knowledge that the Consumer is less than 16 years of age, we will not sell or share the Consumer’s Personal Information unless the Consumer, in the case of Consumers who are at least 13 years of age and less than 16 years of age, or the Consumer’s parent or guardian, in the case of Consumers who are less than 13 years of age, has affirmatively authorized the disclosure of the Consumer’s Personal Information.

Sources and Third Parties: The categories of sources from which we collect Personal Information are directly from you, directly from our web server logs, and with cookies and web beacons. The categories of third parties with whom we share Personal Information are described in detail in the “How We Disclose Personal Information” section of this Privacy Policy.

The chart below describes the categories of Personal Information that we may have collected about Consumers through our Website, Portal, Services, and Offline beginning January 1, 2022. The categories of Personal Information that we have disclosed about Consumers for a business purpose beginning January 1, 2022. The categories of Personal Information that we have collected, sold, or shared about Consumers beginning January 1, 2022.

Category	Examples	Disclosed for a Business Purpose	Sold or Shared
Identifiers	Real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number, passport number, or other similar identifiers.	Yes	No
Personal Information categories described in Cal. Civ. Code § 1798.80(e)	Name, address, telephone number, insurance policy number, employment history, medical information, health insurance information.	Yes	No
Characteristics of protected classifications under California or federal law	Age, race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).	Yes	No
Commercial information	Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	Yes	No
Biometric information	Voice Recognition, Fingerprint and Palm Print Scanning, Facial Recognition, Iris Recognition, Keystroke, Gait, or other physical patterns, and Sleep, Health, or Exercise Data.	No	No
Internet or Electronic Network Activity Information	Browsing history, search history, Internet protocol address, type of browser, number of links clicked within our Services, state or country from which you accessed our Services, date and time of visit, name of Internet service provider, third party websites you linked to from our Services, pages or information you viewed on our Services, number of times you have viewed an ad.	Yes	Yes
Geolocation data	Region or postal code.	Yes	Yes
Audio, electronic, visual, thermal, olfactory, or similar information	Photographs, video recordings and voice/call recordings.	Yes	No
Professional or employment-related information	Work experience, name, phone number, email address, performance evaluations.	Yes	No
Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99)	Educational records such as transcripts, class lists, student course schedules, health records, student financial information, and student disciplinary records.	Yes	No
Inferences drawn from any Personal Information identified to create a profile about a consumer	A profile created about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	No	No
Sensitive personal information	See below for detailed examples.
Sensitive personal information	Examples	Disclosed for a Business Purpose	Sold or Shared
Personal information that reveals:	Social security, driver’s license, state identification card, or passport number.	No	No
	Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.	Yes	No
	A consumer’s precise geolocation.	No	No
	A consumer’s racial or ethnic origin, religious or philosophical beliefs, or union membership.	No	No
	The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication.	No	No
	A consumer’s Genetic Data.	No	No
	The processing of biometric information for the purpose of uniquely identifying a consumer.	No	No
	Personal information collected and analyzed concerning a consumer’s health.	Yes	No
	Personal information collected and analyzed concerning a consumer’s sex life or sexual orientation.	No	No

The Purposes for Which the Categories of Personal Information Shall Be Used

The categories of Personal Information collected through our Services may be used for the following purposes:

(i) Web Server Logs

Web server logs may be utilized for analyzing trends, administering the site, tracking users’ movements around the site, and gathering demographic information. This information is used to improve the performance and user experience of our Services.

(ii) Cookies and Web Beacons

Information collected through cookies and web beacons is employed for enhancing your browsing experience, personalizing content, and analyzing site traffic patterns. Cookies also enable us to remember your preferences and settings for future visits, making your interaction with our Services more efficient and personalized.

(iii) Geolocation Data

Geolocation data may be utilized to provide location-based services, personalize content, and analyze the geographical distribution of our user base. This information assists us in tailoring our Services to better meet the needs of users in specific locations.

(iv) Third-Party Advertising

Information collected for third-party advertising purposes is used to serve targeted advertisements, improve ad relevance, and analyze the effectiveness of advertising campaigns. This helps in providing you with more relevant and personalized content.

(v) Information Collected through the Portal

Personal Information collected through the Portal is used for various purposes, including providing, analyzing, and improving healthcare services, contacting you regarding appointments or events, authenticating your access to secure areas, and responding to your orders and requests.

(vi) The Purposes for Which We Use Personal Information

The purposes for using Personal Information include providing, analyzing, administering, and enhancing our Services, contacting you in connection with our Services, identifying and authenticating your access to secure areas, conducting surveys, and fulfilling legal and regulatory obligations.

(vii) How We Disclose Personal Information

Personal Information may be disclosed to third-party service providers, in the event of a merger, sale, or change of control, and as required to comply with legal obligations. Authorized representatives, healthcare providers, and partners may also have access to Personal Information in accordance with applicable laws.

(viii) User Communications

Communications sent via email links on our Services are shared with relevant personnel for response purposes. It is important to note that email communication may not be entirely secure, and users are encouraged to avoid sharing sensitive information via email.

Retention of Categories of Personal Information

We retain Personal Information for the period necessary to fulfill the purposes for which it was collected, in accordance with internal record retention policies. The disposal of Personal Information is conducted within five years from the date of collection, unless a longer retention period is required by law or for specific purposes such as security, fraud prevention, legal compliance, or financial record-keeping.

Colorado Privacy Act (CPA)

This section is applicable to Colorado residents (“Consumers”) covered by the CPA. “Personal Data” refers to information linked or reasonably linkable to an identified or identifiable individual. Colorado residents have rights, including the right to access, correct inaccuracies, delete Personal Data, and opt-out of sale, targeted advertising, and profiling. The process for appeals and verification of identity is outlined. Consent for the collection of Personal Data from children under 13 years of age is obtained from the parent or lawful guardian.

Categories of Personal Data

The categories of Personal Data collected or processed include identifiers, internet or electronic network activity information, and information on region or postal code for content relevance and service security.

Your Nevada Privacy Rights

Covered information, such as first and last name, physical address, email address, telephone number, and user name, may be collected and shared with third parties. Nevada residents have the right to review and request changes to their covered information. Opt-out rights can be exercised by contacting us.

Accessing the Portal from Outside the United States

If accessing the Portal from outside the United States, your information may be transferred to, stored, or processed in the United States. By using the Portal, you agree to the transfer of your information as described in this Privacy Policy.

Connecticut Privacy Policy Notice

Reasonable measures are taken to protect the confidentiality of Social Security numbers, and access is limited to those with a need for such information.

Children’s Privacy

We do not knowingly collect Personal Information from children under 13 years of age. Parents may set up accounts to access their children’s medical records, following the Terms governing the Portal.

Policy Changes

We reserve the right to change the terms of this Privacy Policy, and any updates will be posted on the Website. Changes apply immediately upon posting unless otherwise indicated. Users are encouraged to check for updates periodically.

Contact Information

Office Hours

Healthcare Solutions