TERMS OF USE

Last Updated: June 25, 2026

Welcome to Preventative Healthcare Solutions (“PHS,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your access to and use of our website (“Website”), secure online services, text messaging services, mobile applications, and any other websites, applications, or digital services that link to these Terms (collectively, the “Services”).

Please read these Terms carefully before accessing or using our Services. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, and, where applicable, our Notice of Privacy Practices.

If you do not agree to these Terms, you may not access or use the Services.

Acknowledgment

By accessing or using the Services, you acknowledge that:

• You have read and understand these Terms;
• These Terms constitute a legally binding agreement between you and Preventative Healthcare Solutions;
• Electronic acceptance of these Terms has the same force and effect as a written signature; and
• You agree to comply with all applicable federal, state, and local laws regarding your use of the Services.

These Terms apply to all visitors, users, patients, pharmacies, providers, business partners, and any other individuals who access or use the Services.

Acceptance of Terms

BY ACCESSING OR USING THE SERVICES IN ANY WAY, INCLUDING WITHOUT LIMITATION BROWSING THE WEBSITE, ACCESSING INFORMATION, REGISTERING AN ACCOUNT, SUBMITTING INFORMATION, RECEIVING TEXT MESSAGES, OR OTHERWISE USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS, OUR PRIVACY POLICY, OUR NOTICE OF PRIVACY PRACTICES (WHEN APPLICABLE), AND ALL OTHER POLICIES REFERENCED HEREIN.

YOU FURTHER AGREE TO CONDUCT TRANSACTIONS ELECTRONICALLY, INCLUDING RECEIVING ELECTRONIC NOTICES, DISCLOSURES, AND COMMUNICATIONS.

YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO ENTER INTO THIS AGREEMENT.

Healthcare Services

Preventative Healthcare Solutions provides healthcare support, care coordination, administrative services, technology-enabled healthcare services, and related clinical support in collaboration with affiliated licensed healthcare professionals and participating pharmacies.

Healthcare services may include, but are not limited to:

• Chronic Care Management (CCM)
• Remote Patient Monitoring (RPM)
• Remote Therapeutic Monitoring (RTM)
• Telehealth services
• Medication adherence programs
• Care coordination
• Clinical follow-up services
• Preventive care support
• Pharmacy collaboration

Clinical services are provided by appropriately licensed physicians, nurse practitioners, pharmacists, or other licensed healthcare professionals acting within the scope of applicable federal and state law.

Availability of healthcare services may vary based upon:

• State licensing requirements
• Provider availability
• Insurance participation
• Medicare eligibility
• Commercial payer participation
• Applicable law

Pharmacy Collaboration

Certain Services are provided in collaboration with participating pharmacies.

Participating pharmacies may assist with:

• Patient identification
• Scheduling appointments
• Medication reconciliation
• Medication adherence support
• Care coordination
• Device distribution
• Remote monitoring support
• Administrative services

Clinical decisions, diagnoses, treatment recommendations, prescribing decisions, and medical judgment remain solely the responsibility of licensed healthcare professionals.

Use of Services; No Medical Advice

The information contained in or provided through the Services is provided solely for general informational and educational purposes.

Nothing contained in the Services constitutes:

• Medical advice;
• Medical diagnosis;
• Medical treatment;
• Nursing advice;
• Pharmaceutical advice;
• Legal advice; or
• Professional advice of any kind.

The Services are not intended to replace the independent medical judgment of a qualified healthcare professional.

You should always seek the advice of your physician or other qualified healthcare provider regarding any medical condition.

Never disregard professional medical advice or delay seeking medical treatment because of information obtained through the Services.

No physician-patient, nurse practitioner-patient, pharmacist-patient, or other provider-patient relationship is created solely through your access to or use of the Website or other informational portions of the Services.

A provider-patient relationship is established only when you are formally accepted as a patient by an affiliated licensed healthcare professional in accordance with applicable law.

Medical Emergencies

THE SERVICES ARE NOT DESIGNED FOR EMERGENCY MEDICAL CARE.

DO NOT USE THE SERVICES TO REPORT A MEDICAL EMERGENCY.

IF YOU BELIEVE YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR GO TO THE NEAREST EMERGENCY DEPARTMENT.

DO NOT RELY ON EMAIL, TEXT MESSAGE, WEBSITE FORMS, OR OTHER ELECTRONIC COMMUNICATIONS FOR URGENT MEDICAL NEEDS.

Insurance Coverage

Eligibility for healthcare services, insurance coverage, reimbursement, copayments, deductibles, coinsurance, and other patient financial responsibilities are determined by your health plan and applicable law.

Participation in the Services does not guarantee:

• Insurance coverage;
• Medicare reimbursement;
• Commercial payer reimbursement;
• Payment for healthcare services; or
• Coverage for any specific healthcare service.

Patients remain responsible for any applicable copayments, deductibles, coinsurance, or non-covered services as required by their health plan or applicable law.

Changes to these Terms

We reserve the right to revise or update these Terms at any time.

Updated Terms become effective immediately upon posting to the Website unless otherwise stated.

Your continued use of the Services following the posting of revised Terms constitutes your acceptance of the revised Terms.

If you do not agree with any revisions, your sole remedy is to discontinue use of the Services.

Certain portions of the Services may also be subject to additional terms, policies, or legal notices, which are incorporated into these Terms by reference.

Minimum Age Requirement

The Services are intended only for individuals who are at least thirteen (13) years of age.

Individuals under the age of 13 may not use the Services or submit Personal Information through the Services.

If you are under the age of eighteen (18), you represent that you are using the Services under the supervision of a parent, legal guardian, or other individual legally authorized to act on your behalf.

Ownership of the Services

The Services, including all software, technology, text, graphics, images, logos, trademarks, service marks, trade names, content, compilations, audiovisual works, databases, documentation, and other materials made available through the Services, are owned by Preventative Healthcare Solutions, its affiliates, licensors, or suppliers and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws.

Except as expressly authorized by these Terms, you may not:

• Copy;
• Modify;
• Reproduce;
• Republish;
• Upload;
• Post;
• Transmit;
• Distribute;
• Sell;
• License;
• Reverse engineer;
• Create derivative works from; or
• Otherwise exploit

any portion of the Services without our prior written consent.

 

Nothing contained within the Services grants you any ownership interest or license in any intellectual property except the limited right to access and use the Services in accordance with these Terms.

User Conduct

By accessing or using the Services, you agree that you will not:

• Violate any applicable federal, state, or local law, regulation, or ordinance;
• Infringe upon the intellectual property, privacy, publicity, or other legal rights of any person or entity;
• Submit false, misleading, fraudulent, or inaccurate information;
• Attempt to gain unauthorized access to the Services, user accounts, servers, databases, or networks;
• Upload or transmit viruses, malware, ransomware, spyware, or other malicious code;
• Interfere with or disrupt the operation or security of the Services;
• Use automated systems, bots, crawlers, scrapers, or similar technologies to access or collect information from the Services without our prior written consent;
• Use the Services in any manner that could damage, disable, overburden, or impair our systems;
• Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of any portion of the Services;
• Harvest or collect information regarding other users without their express authorization;
• Impersonate another individual or entity or falsely represent your affiliation with any person or organization;
• Use the Services for any unlawful, fraudulent, abusive, or harmful purpose; or
• Assist or encourage any third party to engage in any prohibited activity described in these Terms.

We reserve the right to investigate suspected violations and to suspend or terminate access to the Services at our sole discretion.

User Registration

Certain portions of the Services may require registration or creation of an account.

If you register for an account, you agree to:

• Provide accurate, complete, and current information;
• Promptly update your information as necessary;
• Maintain the confidentiality of your login credentials;
• Accept responsibility for all activity occurring under your account; and
• Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts containing inaccurate, incomplete, misleading, or fraudulent information.

Account Security

You are responsible for safeguarding your username, password, authentication credentials, and any other security information associated with your account.

We are not responsible for losses resulting from your failure to maintain appropriate account security.

If you believe your account has been compromised, you must notify us immediately.

Links to Third-Party Websites

The Services may contain links to websites, applications, or services operated by third parties.

These links are provided solely as a convenience.

Preventative Healthcare Solutions does not:

• own or control these third-party websites;
• endorse their products or services;
• guarantee the accuracy of their content;
• assume responsibility for their privacy practices; or
• accept liability for transactions conducted through third-party websites.

Your use of any third-party website is governed solely by that website’s terms and privacy policies.

Text Message Terms

By providing your mobile telephone number to Preventative Healthcare Solutions, one of our affiliated licensed healthcare professionals, a participating pharmacy, or another authorized representative, you consent to receive text messages, push notifications, or similar electronic communications related to your healthcare and your use of the Services.

These communications may include:

• Appointment confirmations
• Appointment reminders
• Care coordination
• Medication reminders
• Device onboarding
• Remote monitoring support
• Care management communications
• Billing notifications
• Patient satisfaction surveys
• Other healthcare-related communications

Where permitted by law, messages may also include information regarding services that may be relevant to your healthcare.

Consent to receive text messages is not required as a condition of receiving healthcare services.

However, opting out of text messaging may limit our ability to communicate efficiently regarding your care.

Security of Text Messages

Standard SMS text messages are not encrypted.

Although we take reasonable precautions to protect your information, text messaging carries inherent privacy risks.

Messages may be delayed, intercepted, accessed, or altered by unauthorized parties.

You acknowledge and accept these risks when communicating by text message.

Opt-Out

You may opt out of receiving text messages at any time by:

• Replying STOP to an eligible message; or
• Contacting us directly.

Following your request, you may receive one final confirmation message confirming your opt-out.

Opting out of text messaging will not affect your ability to receive healthcare services but may affect our ability to communicate with you electronically.

Message Frequency

Message frequency varies depending upon:

• Your healthcare services;
• Your appointments;
• Your participation in care management programs;
• Your interactions with our providers;
• Pharmacy coordination; and
• Other healthcare-related activities.

Standard message and data rates charged by your wireless carrier may apply.

You are solely responsible for all such charges.

Mobile Carriers

Delivery of text messages depends upon third-party wireless carriers.

Preventative Healthcare Solutions does not guarantee:

• Delivery;
• Timing;
• Availability;
• Accuracy; or
• Successful transmission

of any text message.

Wireless carriers are not responsible for delayed or undelivered messages.

Telephone Number Changes

You agree to notify us promptly if your mobile telephone number changes.

You agree to indemnify Preventative Healthcare Solutions and its affiliates against claims arising from your failure to update your contact information.

Suspension or Termination of Messaging

We may suspend or discontinue text messaging services at any time without prior notice.

Participation automatically terminates if your wireless service is cancelled or otherwise becomes unavailable.

Healthcare Professionals

Healthcare services offered through Preventative Healthcare Solutions are provided by affiliated licensed physicians, nurse practitioners, pharmacists, and other appropriately credentialed healthcare professionals.

Provider availability varies based upon:

• State licensure;
• Scope of practice;
• Insurance participation;
• Scheduling availability;
• Applicable law; and
• Clinical appropriateness.

Nothing contained within the Services guarantees that a particular provider will be available or appropriate for your healthcare needs.

Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS,” “AS AVAILABLE,” AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREVENTATIVE HEALTHCARE SOLUTIONS DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION:

• MERCHANTABILITY;
• FITNESS FOR A PARTICULAR PURPOSE;
• NON-INFRINGEMENT;
• TITLE;
• ACCURACY;
• COMPLETENESS;
• RELIABILITY;
• AVAILABILITY; AND
• UNINTERRUPTED OPERATION.

WE DO NOT WARRANT THAT:

• THE SERVICES WILL ALWAYS BE AVAILABLE;
• THE SERVICES WILL OPERATE WITHOUT INTERRUPTION;
• ERRORS WILL BE CORRECTED;
• THE SERVICES WILL BE SECURE;
• THE SERVICES WILL BE FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS; OR
• THE INFORMATION PROVIDED THROUGH THE SERVICES WILL ALWAYS BE COMPLETE, CURRENT, OR ACCURATE.

YOU ASSUME ALL RISK ARISING FROM YOUR USE OF THE SERVICES.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREVENTATIVE HEALTHCARE SOLUTIONS, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PROVIDERS, PHARMACY PARTNERS, LICENSORS, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR LOST PROFITS DAMAGES ARISING FROM OR RELATING TO:

• YOUR USE OF THE SERVICES;
• YOUR INABILITY TO USE THE SERVICES;
• DELAYS OR INTERRUPTIONS;
• ERRORS OR OMISSIONS;
• THIRD-PARTY SERVICES;
• TEXT MESSAGE DELIVERY FAILURES;
• INTERNET FAILURES;
• DATA LOSS; OR
• SECURITY BREACHES NOT CAUSED BY OUR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF:

• ONE HUNDRED U.S. DOLLARS ($100); OR
• THE AMOUNT PAID BY YOU DIRECTLY TO PREVENTATIVE HEALTHCARE SOLUTIONS DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN THOSE JURISDICTIONS, LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Feedback

We welcome feedback regarding our Services.

If you submit suggestions, ideas, comments, recommendations, or other feedback (“Feedback”), you acknowledge and agree that:

• Feedback is voluntary and provided without expectation of compensation.
• We may use, modify, reproduce, publish, distribute, or otherwise exploit Feedback for any lawful purpose.
• Feedback becomes the property of Preventative Healthcare Solutions to the fullest extent permitted by law.
• You grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, sublicensable license to use Feedback without restriction or obligation to you.

Indemnification

You agree to defend, indemnify, and hold harmless Preventative Healthcare Solutions, its affiliates, participating pharmacies, affiliated licensed healthcare professionals, officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, actions, liabilities, damages, judgments, settlements, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of the Services;
• Your violation of these Terms;
• Your violation of any applicable law or regulation;
• Your negligence or willful misconduct;
• Your infringement of the rights of any third party; or
• Information you submit through the Services.

Our obligation to defend or indemnify you is expressly disclaimed unless otherwise required by law.

Copyright Infringement (DMCA)

Preventative Healthcare Solutions respects the intellectual property rights of others.

If you believe that copyrighted material available through the Services infringes your copyright, you may submit a written notice pursuant to the Digital Millennium Copyright Act (“DMCA”) containing:

• Identification of the copyrighted work claimed to have been infringed;
• Identification of the allegedly infringing material and its location;
• Your name, mailing address, telephone number, and email address;
• A statement that you have a good faith belief the disputed use is unauthorized;
• A statement under penalty of perjury that the information in your notice is accurate and that you are authorized to act on behalf of the copyright owner; and
• Your physical or electronic signature.

DMCA notices should be sent to:

Copyright Agent
Preventative Healthcare Solutions
32 Office Park Drive, Suite 213
Hilton Head Island, SC 29928

Email: info@preventativehealthcaresolutions.com

Forward-Looking Statements

The Services may contain forward-looking statements regarding future events, business plans, anticipated performance, healthcare initiatives, or other matters.

Forward-looking statements are based upon current expectations and assumptions and involve risks and uncertainties that may cause actual results to differ materially.

We undertake no obligation to update or revise forward-looking statements except as required by applicable law.

Third-Party Payments

Certain Services may allow you to access third-party payment processors or billing platforms.

Preventative Healthcare Solutions does not control or operate third-party payment systems and is not responsible for:

• Payment processing;
• Banking services;
• Credit card processing;
• Payment disputes;
• Payment failures; or
• Fees charged by third parties.

Your use of third-party payment services is governed by the terms and privacy policies of those providers.

Suspension and Termination

We reserve the right, in our sole discretion, to suspend, restrict, or terminate your access to the Services, with or without notice, if:

• You violate these Terms;
• We reasonably believe your use presents a security risk;
• We are required to do so by law;
• Fraudulent or unlawful activity is suspected; or
• Continued access could adversely affect the Services or other users.

Termination does not affect any provisions of these Terms intended to survive termination, including but not limited to ownership, disclaimers, indemnification, limitation of liability, dispute resolution, and governing law.

Privacy

Your use of the Services is also governed by our:

• Privacy Policy
• Notice of Privacy Practices (for healthcare services subject to HIPAA)

By using the Services, you acknowledge that you have reviewed these documents.

Our Privacy Policy is available at:

https://preventativehealthcaresolutions.com/privacy-policy/

Our Notice of Privacy Practices is available at:

https://preventativehealthcaresolutions.com/notice-of-privacy-practices/

Limitation on Actions

To the maximum extent permitted by law, any claim or cause of action arising out of or relating to these Terms or the Services must be commenced within one (1) year after the claim arises.

If not commenced within that time, the claim is permanently barred.

This limitation does not apply where prohibited by applicable law.

Dispute Resolution

Except where prohibited by applicable law, any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved exclusively through confidential binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules.

The arbitration shall take place in South Carolina, unless otherwise required by applicable law.

Each party shall bear its own attorneys’ fees and costs unless otherwise awarded by the arbitrator or required by law.

Nothing in this section prevents either party from seeking temporary or preliminary injunctive relief from a court of competent jurisdiction to protect intellectual property rights, confidential information, or other rights pending arbitration.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict of law principles.

Subject to the arbitration provisions above, any judicial proceeding permitted under these Terms shall be brought exclusively in the state or federal courts located in South Carolina, and the parties consent to the personal jurisdiction of those courts.

General Provisions

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

These Terms may not be assigned by you without our prior written consent.

We may assign or transfer these Terms without restriction in connection with a merger, acquisition, corporate reorganization, sale of assets, financing transaction, or by operation of law.

Section headings are provided for convenience only and shall not affect the interpretation of these Terms.

These Terms are binding upon and shall inure to the benefit of the parties and their respective successors and permitted assigns.

Entire Agreement

These Terms, together with our Privacy Policy, Notice of Privacy Practices, and any additional legal notices or policies expressly incorporated by reference, constitute the entire agreement between you and Preventative Healthcare Solutions regarding your access to and use of the Services and supersede all prior or contemporaneous communications, understandings, and agreements relating to the Services.

Contact Information

If you have questions regarding these Terms of Use, please contact:

Preventative Healthcare Solutions

32 Office Park Drive, Suite 213
Hilton Head Island, SC 29928

Email: info@preventativehealthcaresolutions.com

 

Website: https://preventativehealthcaresolutions.com